1. Information Collection & Use
We may collect the following information to deliver services and enhance user experience:
- Personal Data: Name, email, phone number, shipping address, payment details (processed by third parties like PayPal/Stripe), order history.
- Technical Data: IP address, device type, browser information, page views (via Cookies).
- User-Generated Content: Product reviews, customer service records.
Purposes:
- Process orders, logistics, and after-sales services;
- Send order confirmations, promotions, or policy updates;
- Analyze user behavior to optimize website functions;
- Prevent fraud and comply with legal obligations.
2. Data Sharing & International Transfer
We share data only in the following cases:
- Service Providers: Logistics partners (e.g., DHL), payment processors, cloud services (necessary for contract fulfillment).
- Legal Compliance: Respond to court subpoenas or government investigations.
- Cross-Border Transfer: As a cross-border business, your data may be transferred to and stored on servers located outside your country or region, safeguarded by Standard Contractual Clauses (SCCs) or equivalent agreements.
3. Cookies & Tracking Technologies
We use:
- Essential Cookies: Maintain shopping cart and login status;
- Analytical Cookies: Track traffic sources (e.g., Google Analytics);
- Advertising Cookies: Personalized ads (with your consent).
You may disable Cookies via browser settings, but some features may be affected.
4. Your Rights
Under applicable laws, you have the right to:
- Access, correct, or delete your personal data;
- Restrict or object to processing (e.g., marketing communications);
- Data Portability: Request a structured copy of your data.
How to Exercise: Submit requests via service@iwookshop.com, and we will respond within 30 days.
5. Data Security & Retention
- Security Measures: SSL encryption, access controls, regular audits;
- Retention Period: Order data retained for 7 years (tax requirements), other data deleted after service termination.
6. Children’s Privacy
This website is not directed at users under 13. If we inadvertently collect such data, we will delete it immediately.
7. Policy Updates
Updated versions will be posted on this page. Significant changes will be notified via email or website announcements.
8. Contact Us
- Email: service@iwookshop.com